I am in a similar position. I had e-mailed Electrocompaniet on a faceplate that was damaged in shipping, and they got back to me on a replacement part- one month later! Then I e-mailed them back asking how to proceed, and they e-mailed me back- in three weeks, without any instructions, asking me again to verify and they would contact me. This was two weeks ago. At this rate I'll get next year. Not a big deal, but frustrating on high end products. I would like also to find someone domestic who can work on, even if I have to come out of pocket. Love the products, but service is just not there.
Who can fix electrocompaniet amps
I have an Electrocompaniet 120 that keeps blowing its fuse before it starts up. It worked for 2 months - the distributor took it in twice and kept it for over one year combined in both efforts and it still is not right - the dealer Audio Heaven has been no help and pretty much said it is my problem. Someone mentioned at one point a guy in Florida but I cannot find the thread. It sounded really good for the two months. Would using a different fuse like a slow blow help or different amp - it uses fast blow 5A 250 volt.