Which 'Shipping carrier provides the best overall


Now there's a question that ought to get some action. as important as it is to have a good one , or two, given the very nature of this venue in particular. For with but one exception, every deal I've personally done via Audiogon has been with the use of some carrier... and I don't see that changing anytime soon.

Is there truly a carrier out there that continually provides exemptlary service. Handles goods properly, facillitates providing informaiton quickly and accurately? ..or is it always a coin toss with shipping equipment, in terms of timeliness and handling?

Having gained some experience over the past few years, both here at audiogon, and in former businesses, I think it may well be just that, a coin toss.

My very first opportunity to transact business with another member was steeped in miscomunication and poor training on the part of several FED EX emplyees and took months to regain the difference in an overcharge.

Most recently FED EX again has shown to be lacking in attention to detail and training of it's individuals, as well as access to timely shipping info updates. Frustrating at the time, but now since all turned out well, a laughable, but most memorable event.

For those who have done this 'shipping' thing quite often, I ask what is yuoor assessment of carriers in general, and have you determined a prefferance?

I feel this is certainly an area in dire need of an assessment based upon some considerable experiences, both in shipping, and in claims.

Thanks a lot. This should be most benificial to all at Audiogon...
blindjim

Showing 1 response by nsgarch

Let's break it down, because it really depends what it is you're shipping (and I don't use UPS....period!) Assume double-boxing in all cases with the exception of cables under 3m.

1.) Big, or heavy stuff that's not particularly fragile (amp stands, racks, even speakers as long as well packed or crated) use FedEx Ground. Now here's something interesting about FedEx Ground (as opposed to UPS Ground) that many people may not know: If it's a relatively short distance (say two or three states away) it will probably only take two or three days tops (UPS takes 5 days no matter) One caveat though, FedEx Ground only leaves origin points twice a week except in the largest cities. So find out when, so your item doesn't have to sit around for five days.

2.) More fragile components, etc. use FedEx Express Saver (3 days, air, up to 150#) It will arrive in most major cities in two days and represents a significant savings over their 2nd Business day service. (this service doesn't appear on their website for rate calculations, you have to call)

2a.) If it's small (under a pound) and expensive (cartridge) use FedEx next business afternoon. Flat rate and relatively cheap insurance. And always insure stuff for at least the transaction amount.

3.) Cables, software, small acessories, etc., I use USPS Priority Mail Insured. Quick and cheap, never had a problem.

A nice thing about FedEx (Air not Ground) if you want to use COD, is they will (for a couple bucks) collect a cashiers or certified check at the destination and overnight it back to you at no additional charge. If you have doubts about forged cashiers checks (a big problem today) ask the seller to fax a copy of the check beforehand so you can check with the issuing bank for authenticity.

Two little tips re FedEx: Always write "ARS" on the signature waiver line. It stands for "adult signature required" (they also have stickers available) That eliminates lazy drivers from just leaving the package without getting a signature. And time your shipment so it won't have to sit in some wearhouse over a weekend/holiday.

Hope this helps.

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