One more that I forgot: USA Tube Audio
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Happy Holidays to everyone at the following companies!
Stellar service ranging from hand-delivering large amps across several states, to fast turn-around and easily incorporating special requests on upgrades, to totally remanufacturing a flawed product at no cost and without the least bit of hassle, to fronting products for home trial at no cost (and without my asking), to speaking with owners and other key staff who cheerfully answered questions about their products; the above companies have all exhibited what I consider the Gold Standard of customer service this past year, and each have my full and enthusiastic recommendation applying to both their products and their people.
Another vote for Aesthetix & Glenn Buckley! I had the exact same experience as Ucmgr.
Logitech Squeezebox is also great with their tech support . . . one of the best.
As for ATT, their business model seems to be based upon what's convenient for the company, not what's best for their customers. And what's with the Federal privacy law statement before they can look at your records and talk to you? They have the information already and they're talking to you about your own records. And as soon as the Feds asked for calling records after 9/11, they gave them up anyway.
Synergistic Research (SR) has provided service and advice that rates 5 stars. During the last year I have installed a SR based system in both my headphone system and my floorstanding speaker system. Multiple calls to clarify what power cord , speaker cable, interconnect, etc. have always been answered right then. Never a voice mail box or a we will return your call message. When I lost a connecting part, they promptly sent out a replacement.
Scott Walker Audio also has my 5 star rating. If looking to purchase SR products he is a great resource.
Listening to Christmas music has never sounded better!
Paul Chambers of Goodwins high end has always been very helpful, and has given me a couple of VERY good offers over the past year. I also bought a pair of Lipinski 707 monitors from Lukas Lipinski. It's not every day a CEO and President of a company will even talk to a customer, let alone the deal he gave me on the speakers. I truly respect anyone in a high position that puts people before profits, unlike some of the scumbags I've worked for in the past. My respect is for anyone in any business caring enough to rate people over profits. Guess who I'll promote and buy from again, even if their prices are higher than the snobs out there. Best of luck to all.
Years ago I called Rotel when my amp lost a channel and a local shop quoted me $250. They connected me directly to a tech and he recommended I send it to him. Saved me from being screwed by that shop and $180.
Also, when I was working on a TT project I called vpi and I believe I talked to the owner. Very nice people, very helpful. I read here that the family is going through the toughest of times and my heart goes out to them.
A month ago, I purchased an OEM factory hot-rodded Theta Compli Blu CD/DVD. Two days ago I put a DVD in the drawer closed the drawer and nothing happened. I pushed the button to open the drawer and nothing happened. I unplugged it plugged it back in and the drawer still wouldnt open.
I left a voice mail message on the Theta Support line asking for a return phone call which was promptly returned. After trying several fixes, John at Theta said hed call OPPO to see if they had what he referred to as a back-door fix to open the drawer. Ten minutes later Theta called with the back-door fix, and I was up and running in no time.
As it turns out, the Theta Compi Blu wasnt at fault because the DVD I had inserted is a DVD thats on a short list of DVDs that are problematic with OPPO based equipment.
By the way, the OEM factory hot-rodded Theta Compli Blu is beyond the bucket good.
NOT a company per se, but Rick Hopkins is an Audiogon member who was a HUGE help to me in researching different kinds and models of reel to reel tape recorders. i eventually found a seller on e-bay who is perhaps THE #1 (US) expert at restoring and setting up Studer tape machines (Fred Thal) who i bought a used A810 from. i believe Rick dropped them a line about me which smoothed the transaction since my questions to the seller were from someone who hadn't any hands-on knowledge of these professional-grade machines.
Rick has a Virtual System to die for and enjoys communicating with folks who still love vintage audio. Thanks, Rick. HH, MC, and a HNY. (etc)