2. misc-audio
  3. 1119359867

Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle

Showing 1 response by david_berry

david_berry
211 posts
 
Although there has been similar threads in the past, I cannot pass up the opportunity to again mention Merlin Music Systems. One can talk directly to the person who made your speakers - Bobby Palkovic. In my many conversations/visitations with him over the years, he has always given the impression that getting his speakers to sound their best in your setup is more important to him than making a buck.
Refreshing.

David
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