Perhaps I should not butt in, because I have never owned a Moerch tonearm, although I admire them from afar, but is it not the case that Sorasound are dealers for Moerch? Since Mehran (owner of Sorasound) has an excellent reputation for follow-up service, I would have thought he could help you, even if perhaps you did not purchase your Moerch from Sorasound. Can you comment? Thanks.