When is Belles going to get the credit he deserves


Having been in the audio business for 20 years, owned a High End Store for 12 years, and Director of Sales for a notable High End Manufacturer; I sold just about every high end electronics line on the planet. Also, I was exposed to those few I hadn't sold during my travels while working for the manufacturer, visiting more than 100 stores all across the USA. So this perspective comes from a very broad look at the industry. Dave Belles is making, in my humble opinion, amplification and preamps, which outperform some which cost multiples of his pricing. Yet, when it comes to reviews, he rarely gets a mention. This is unfortunate, since it leaves the consumer, who is searching for great values,out in the cold.
It is true that he is a very small company, and hand builds everything, but isn't that the American Dream? "If I build it they will come" That is worth repeating; HE HANDCRAFTS ALMOST EACH PIECE. In a world of cookie cutter products this is a refreshing difference. The time has come for more people to be aware of his products; they are simply amazing. For the money they are a triumph of ingenuity. Also, some of the reviewers out there need to give this man his due. Marty DeWolf, I think it was, reviewed the 350 Amp, and was spot on on his evaluation. That is a wonderfully open and dynamic amp, and, for a very good price. Are we stuck on, "If they don't advertise, they don't get reviewed?
Comments please.
lrsky

Showing 2 responses by lngbruno

I and two of my friends got involved with Dave's products in late 80's and early 90's and they developed some reliability issues. The volume POT experienced clicking sounds, transformer would hum and power on lights burning out. Dave was slow to respond, very defensive and did not like repairing his product (you can still operate the unit without the light). Because of this we dumped what we had after it was repaird and moved on to other products. I think he partnered with someone else in the mid to late 90's to help with manufacturing and grow the business. So my questions are - How reliable are his products today?? If I am one consumer who has passed him by because of history, how many more have done so?? In all fairness, I would be willing to give it another try if people state there is a excellent history of reliability and customer service. How does that old saying go "fool me once shame on you, fool me twice shame on me." Dave Letterman still plays President Bush's butchered rendition of this saying and it is funny.
All good comments. I just wanted to jump back in here to state that I am not trying to bash Dave. My comments were to present real life experience, and yes it was 10+ years ago.

After purchasing his products, I became a cheerleader of them and caused others to buy into Belles. My friend's integregated unit's power light went out (~10 months) and Dave said something to the effect - 'if it still turns on and works don't worry about it'. My transformer and my friends developed mechanical hums (1-1 1/2 yrs)and we both sent them back twice. It cost us shipping back to Dave and we decided to get rid of them because we felt it was a supplier issue with the transformer co.

If Dave has a cult following it must be small because I don't hear about too many people purchasing his product. If it sounds good and is reliable, why doesn't it sell better?? From the responses stated above it appears Dave continues to tweak his units for a particular voice. I hope he is successful.

The positive service experience stated above sounds encouraging since as most business people know - customer service can make or break you. True especially in this highly specialized nitch high end audio market. I too look forward to other's opinion on Dave's customer service relations.

Respectfully,
L