2. misc-audio
  3. 1356631511

When does seller's responsibility end?

I'm sure this has been discussed before, but a search could not find it.
I sold a Naim DAC (mentioning this because Naim is notoriously reliable) to someone on November 26, shipped on November 27, 2012.
Did not hear anything one way or another until December 19, when seller emailed to say one USB input would not work with his ipod. Well the input worked for me when I had it. I asked him to be sure he was doing everything correctly, including checking for bad cable. I am not sure the input really does not work.
No word again until December 25, when he asked if I would pay for repair. I answered no, because I felt the time period had been too long and my responsibility was over.
Now he has initiated a dispute/claim against me on Paypal. They have put my account in the negative for the amount of DAC until they resolve it.
Sorry for the long post, I just wonder if there is a consensus on how long a seller should be responsible for "sold" gear. I say a week, maximum.
What say ye?
Ag insider logo xs@2xmuzikat

Showing 5 responses by muzikat

Ag insider logo xs@2x
muzikat OP
918 posts
 
Thanks to all.
Sgordon1 that is exactly the problem. Nothing has been diagnosed, nor has any cost of repair been put forth. It is all based on his word to Paypal.
I believe if the USB isn't working it is due to user error.
Ag insider logo xs@2x
muzikat OP
918 posts
 
Anyone still following this thread; here is the update. Paypal ruled in his favor, I received the DAC back. As I suspected it works perfectly. However, it is missing a DIN cable, and the plastic inner wrapping is missing. Also the manual is torn.
I called Paypal and re-opened against him to try and get my cable back.
Nice. I like using Paypal, but this makes me seriously reconsider them.
Ag insider logo xs@2x
muzikat OP
918 posts
 
JPL1208

I agree, almost think it is buyer's remorse. Too late for anything but wait for Paypal. I suspect they are asking buyer for an authorized estimate repair.
The bad thing is my Paypal account is virtually frozen til resolved. If I want to buy anything through them, I must first bring my nregative account to zero by depositing $2000, then the amount of any purchase.
Ag insider logo xs@2x
muzikat OP
918 posts
 
I am not a dealer. That was stated in previous post.
I have never made money on Audiogon transactions. I just like to try a lot of
different gear. Obsessive perhaps, but believe me, I am a private user.
I probably should consider becoming a dealer. My friends tell me this all the
time. :)
Ag insider logo xs@2x
muzikat OP
918 posts
 
BTW, I failed to mention that the buyer in this case had one negative feedback. I overlooked this when offer was accepted. This is a quote from feedback:

"bad buyer, Accepted the deal and did not pay as promised,after one week waiting, just left a message to notice her financial emergency, and caused me a big loss for the listed item. Do not make the deal with this person."

So I guess it is my fault selling to this person in the first place.
Will have to see how it plays out.
I will definitely state in my future ads the time limit for returns.
BTW, I am not a dealer, just an enthusiast.
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