I shopped with Soundstage Direct for years, without issue. Then, when I did have a problem with a $50 defective album, I spent months trying to resolve the issue. Emails were prompt, but follow-ups from them were non-existent. A couple of weeks would go by, and I'd have to prod them again. I'll never send them another nickel.Glad it wasn't a $4000 turntable, ouch.