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What’s up with Magnepan service?

I sent my beloved Maggie 3.7s in for upgrade in early May with  6-8 week return estimate. I’ve heard nothing since proof of their arrival there so I emailed my service contact multiple times and received no response. Nothing. That got me to worrying, which caused me to check the website tonight.

I found that Magnepan has posted this undated “Emergency Service Bulletin” on its website:  

“Effectively immediately, Magnepan is forced to temporarily suspend all future Return Authorizations for speaker repairs including parts orders for speaker repairs. We apologize for this inconvenience and hope to have our service department fully functioning soon.

This temporary suspension on service and parts requests does not apply to warranty service and parts.

Thank you for your patience.”

(http://www.magnepan.com/service_bulletin)

What can I say other than, Yikes!


gigabit

Showing 1 response by richopp

richopp
760 posts
 
I went to Home Depot to buy a ladder.  They told me they would have a ladder for me in MAYBE a month or so.

A LADDER! From a HOME IMPROVEMENT store.

Clearly Covid has caused some issues, but I suppose there is no reason to think anyone should be inconvenienced by it, right?

Home Depot is what I would call a rather large company.  They can't get me a LADDER.

I would GUESS that smaller companies are also having issues, especially those that might be in what we call "red" states since those citizens have chosen to spread the virus to others, get sick, and die rather than get a shot.  I was scared of shots when was 4 years old as well.

Both posters called and were eventually taken care of by this small company.  Could it be that Covid caused some issues there?

At least you were buying the most accurate speakers.  Smart!

Cheers!


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