There are significant US supply chain issues for just about anything you can think of due to higher fuel costs and a shortage of truck drivers as well as manufacturing issues overseas. And the shortages of computer chips (I know not used in Maggies but their scarcity currently effects a lot of manufacturers) aren’t just the ones for cars and trucks. So any company that had slow turnover and long lead times will naturally be effected even more than larger ones that can more easily change sources and air freight parts.
What’s up with Magnepan service?
I sent my beloved Maggie 3.7s in for upgrade in early May with 6-8 week return estimate. I’ve heard nothing since proof of their arrival there so I emailed my service contact multiple times and received no response. Nothing. That got me to worrying, which caused me to check the website tonight.
I found that Magnepan has posted this undated “Emergency Service Bulletin” on its website:
I found that Magnepan has posted this undated “Emergency Service Bulletin” on its website:
“Effectively immediately, Magnepan is forced to temporarily suspend all future Return Authorizations for speaker repairs including parts orders for speaker repairs. We apologize for this inconvenience and hope to have our service department fully functioning soon.
This temporary suspension on service and parts requests does not apply to warranty service and parts.
Thank you for your patience.”
(http://www.magnepan.com/service_bulletin)
What can I say other than, Yikes!