That's exactly what I needed to hear, thank you Brownsfan! Got a new one on the way, hopefully, that will do it.
What kind of 6SN7 tube are you having a problem with? Also do you think the tube got damaged when the amp was shipped to you and that is what cause the 6SN7 to only glow at the top? Where do you get your 6SN7 tubes from? I've bought from Jim McShane in the past and he is great to deal with.