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What is the most common cause of dropouts when streaming Tidal?

Sometimes when streaming Tidal on my Bluesound Node 2 I will experience audible dropouts in the music...sometimes for a few seconds, sometimes longer. I can go for days and never experience a dropout and then for a period of 15 min or so they frequent. I contacted Bluesound support and they requested a log file, which I sent them. They saw no indication of a problem on their end and suggested I contact Tidal. Tidal support directed me to Bluesound. When I told them I had already discussed this with Bluesound they suggested it might be my ISP. Of course, everything from their end also looked good and I had not been having any other Internet connectivity issues. My high speed Internet speed is around 48mbps. My Bluesound is connected via Ethernet and I have no dropout issues when playing music from my NAS. Just wondering if anyone else has run into this issue and if so how/if you were able to resolve it.  BTW, I stream CD and MQA quality.
randyhat

Showing 1 response by lalitk

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lalitk
5,052 posts
 
@randyhat,

As @tomcy6 and @hgeifman suggested, I would look into increasing speed with your ISP.  I used to experience frequent dropouts with 45mbps speed. Now I am at 75mbps and very seldom experience dropouts. Whenever I do, a simple reset of my AT&T modem fixes the problem.

Ask you ISP to run a diagnostic check, in this will also help you determine what is the minimum speed you need based on number of devices connected to your modem. 
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