Thiel stood behind twelve year old product. One would hope that nothing ever breaks. When it does, companies should try to emulate this company.
What companies have gone above and beyond?
I have had a few products back to the manufacturer for different reasons. Some companies have been fantastic to deal with while others have been a disappointment. Sota was so good I couldn't believe it. Aragon was almost as good. What companies have you dealt with that provided exceptional service?