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What can I expect in a UPS damage claim?

I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120

Showing 1 response by kennyt

kennyt
1,226 posts
 
1) Them to do everything they can NOT to pay.
2) If only one speaker is damaged, they will only cover one.
3) If the packaging didn't meet 'UPS standards' they won't pay at all.

Sorry for the bleak outlook, but good luck!
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