It's incredible to me how a company that treats it's customers like this can still be in business! Why do people do business with companies like this?
What can I expect in a UPS damage claim?
I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?