Warranty...good,bad and the ugly


A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
missioncoonery

Showing 1 response by wireless200

Jab, sounds like we have the same dealer. One of the local dealers here will not negotiate any on the price, even pieces that are clearly negotiated elsewhere. I won't go into their other annoyances but I've called other dealers in nearby states and they always tell me how many people call because the local dealer here is turns them off. There are two McIntosh dealers here and the shop I'm talking about was just recently added as the 2nd one. The first dealer will come off about 7% and the new one won't come off any. Fair is fair but full retail price is economic suicide on resell.