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Warranty...good,bad and the ugly

A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
missioncoonery

Showing 1 response by ozzy

ozzy's avatar
ozzy
7,198 posts
 
A little off the subject, but I need to get this out.

I own a Cary CD player that its disc drawer gave me problems.
Two times I had to ship it to Cary for repairs.

The player was suppose to be new (I bought it from a gent off of Audiogon)the seller had some sort of relationship with Cary, and the first repair he paid for.
The second I had to pay for.

Both times Cary charged about $500 for the repair and the repairs were only 4 months apart!
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