Warranty...good,bad and the ugly


A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
missioncoonery

Showing 5 responses by missioncoonery

Lets try it another way..Im interested in overall opinions on gear and the warranty they have or dont have and why companies do or dont stand behind these high priced purchases ,not really on my situation with a void warranty because my amp wasnt purcashed at the store...General opinions on warranty or lack of ....
Lloydc..The closet Mac dealer was 400 miles from me..I did buy it new from an authorized dealer in November 2008..I was told that there would be no issues on warranty,"simply fill in the card and send it in" a direct statement from the McIntosh dealer on the phone as Im giving him my credit card info..Trust me,if I had a dealer anywhere near I would have gone in and listened to the product and bought it avoiding shipping ....Mac refused my warranty via a letter stating that it was not bought at a store and carried at of that same store.Their warranty does not cover any product shipped even if its through an authorized dealer which it was..I called McIntosh directly and was told thats the policy,"sorry but thats that"...My post was not to complain,already did that and Ive cost McIntosh at least 3 sales so far and still counting... So what goes around comes around...Im just curious why companies do such actions..One company I personally know of that doesnt is Pass Labs.Needless to say McIntosh will never get any money from me again and Pass Labs is my next purchase..After reading the Wilson post on bad paint and the issues that arise from getting service it made me really wonder about all this high priced gear and the lack of customer service behind it
Guys...I think some are missing the purpose of this post..Im not bashing McIntosh,Ive already done that.Ive talked to McIntosh directly and know their warranty policies.They dont cover anything bought over the phone or internet even if its from an authroized dealer,period..They also DONT have a transferrable warranty so if bought used you have no warranty through McIntosh..Thats all behind me,nothing I can do about it...Im looking for opinions about the overall market and the warranty of gear (or lack of)...lets talk about companies that have great warranties & companies that dont..Tvad wrote that we can debate about it but nothing will change..I think if we as buyers know what companies will or wont do, we CAN make a difference... with our wallets!..We stop buying their gear and things will change..They either make warranties better or go out of business..
guys guys..there is no repair!!!My Mac amp is fine..I just got screwed out of my warranty..Im over that ,trust me..thats not what the original post is about..its about manufactures and their standing behind their product..not me bitchin about Mac..and no I didnt buy my amp from my bro in law,jesus