Yep, they are well documented but that does not mean we cannot document that again. I was interested in a Pass amp and have no dealers in my area. I asked them if they could work through a local dealer but they said no, they would try and support their established dealers. They did offer to bend over backwards for me to arrange a demo unit, help me find a dealer and pretty much do whatever it took to make me happy. I was not only impressed by what I hear of thier customer support but this is also very impressive dealer support. I am currently looking at saving a little more and going with the xa line or VTL mono blocks when the time arrives.
Warranty...good,bad and the ugly
A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????