Fed-Ex uses independent drivers and in my area they all look like the truck broke down up the street and they had to work on it getting all dirty for a few before bring my package. Not a good look..Ive actually seen a fed ex driver open his side door and push my Rel sub out the door with his foot out onto the sidewalk.Telling me as I ran out my front door up to the truck "boy thats a heavy package"...now UPS in my experience fights any and all damage claims no matter what.I guess thats par for the course as insurance is a rip off game anyway.They will come up with any excuse not to pay for damaged items....so its all a gamble when shipping with either
WARNING - USE UPS FOR SHIPPING RATHER THAN FEDEX
Just a bit of advice for those shipping heavy items to buyers.
FedEx has indicated that it is their policy NOT TO REIMBURSE shippers / buyers for the damage to the container of a shipment - you must replace the container at your own cost.
UPS has confirmed that it is their policy TO REIMBURSE shippers / buyers for the damage to the container of a shipment - provided you provide sufficient proof of loss.
This happened to me this week. FedEx destroyed an expensive box containing an amplifier I purchased on Audiogon. The shipper filed the claim for replacement of the box, which cost $150 from the manufacturer, and FedEx denied the claim - because they do not insure the container - ONLY THE CONTENTS. The shipper had foolproof proof of loss. Yet FedEx would not reimburse him. The shipper did have a new box sent to me - but, he had to absorb the entire cost of the damage caused by FedEx.
The only recourse the buyer has is to simply "reject" the shipment and FedEx will return it to the seller at the seller's cost. In this instance, I conferred with the shipper, and he decided to have me accept the shipment and he would replace the box. But... it was a costly lesson.
This is the socond time this has happened to me - FedEx has damaged a container, during shipment. So - it is a frequent enough occurence that it will be my policy in the future to ship only via UPS.
FedEx has indicated that it is their policy NOT TO REIMBURSE shippers / buyers for the damage to the container of a shipment - you must replace the container at your own cost.
UPS has confirmed that it is their policy TO REIMBURSE shippers / buyers for the damage to the container of a shipment - provided you provide sufficient proof of loss.
This happened to me this week. FedEx destroyed an expensive box containing an amplifier I purchased on Audiogon. The shipper filed the claim for replacement of the box, which cost $150 from the manufacturer, and FedEx denied the claim - because they do not insure the container - ONLY THE CONTENTS. The shipper had foolproof proof of loss. Yet FedEx would not reimburse him. The shipper did have a new box sent to me - but, he had to absorb the entire cost of the damage caused by FedEx.
The only recourse the buyer has is to simply "reject" the shipment and FedEx will return it to the seller at the seller's cost. In this instance, I conferred with the shipper, and he decided to have me accept the shipment and he would replace the box. But... it was a costly lesson.
This is the socond time this has happened to me - FedEx has damaged a container, during shipment. So - it is a frequent enough occurence that it will be my policy in the future to ship only via UPS.