2. amps-preamps
  3. 165527-148959

Warning: China-Hifi-Audio.com

I just wanted to pass along some concerns with this dealer. 

I ordered a tube amp a couple weeks ago that was shown in stock (actually listed as a discounted customer return). and after 8 days of waiting for a shipping notification I asked about the status and was told it was delayed because the owner had to verify his UPS account. ??? They listed DHL Fedex and UPS as shipping services with 3 - 7 day delivery time for the $595 shipping charge I paid.

Since that response I have asked several times to cancel the order and even thru Paypal communications but am now being ignored. No refund and no shipment. So now it is in Paypal claim and I will be waiting many more days to see a refund.

Very disappointing experience with this dealer.


calieng

Showing 4 responses by vitto

vitto
21 posts
 
There is no smear only facts -
He sold a product he did not actually have in stock. ............

OK, I understand your situation, I just wanted to share my very good experience with Yong, I emailed him about this exchange and look forward to his reply that I will promptly post in this discussion.  
vitto
21 posts
 
I would like to share my experience with China HIFI, I bought ampli Willsenton R8 and separately speakers Sound Artist LS3/5A, both exceptional products at great prices. Customer service from Yong Lee (Owner) was also very professional and attentive. Only issue is that his English is not the best so one should be very clear when communicating with him.
I find it unfair to smear somebody's name before all the facts are in and think it would be a good idea if Audiogon and calieng provided a clear disclaimer about this warning.
Please let me know if I can help and I will be more than happy to contact Yong Lee and make sure this issue is resolved.
vitto
21 posts
 
"I followed up with an email to inquire when the anticipated ship date would be, have not heard back from them."   

Please advise how long have you been waiting for reply  as Yong Lee often replies after 2/3 days.  I just contacted him via email to make sure he replies to you.

As mentioned in my previous post, I bought many times from him with great satisfaction.
It would be better to give him the benefit of the doubt before coming to conclusions.
I will be happy to help if anybody else has issues with Yong, You can even contact me privately.
vitto
21 posts
 
for Calieng, 
by the way my name is Vittorio Martini Donati from Italy and I am just one of his clients and not one of his  "buddies have to come on here and do damage control for him."
I only volunteered my assistance out of good will as I genuinely like the guy.
As I mentioned before, sometimes he is late replying but has been very reliable over the period one one year, 3 purchases and warranty support and replacement.
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