Did you email Wadia/Audio Research in Minnetonka MN?
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Check the original remote carefully. The rubber buttons have a lot of room to move around and sometimes get stuck underneath the metal remote housing causing that button to be "pressed" all the time. When that happens, nothing else works and the unit appears to be broken. Even if nothing appears to be wrong, still try only 1 remote at a time near the CD player. (Or take the batteries out).