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VPI Service - I'm impressed

I want to praise Mike at VPI. Misplaced the rubber washer for the spindle on my Classic. Sent an email late yesterday (Sunday) asking VPI that if I called with my MasterCard #, if they could send me a replacement. I know it's an insignificant item that probably costs 25 cents, so I wasn't holding my breath for a response. Most manufacturers and dealers would treat my request as a nuisance and either wouldn't respond at all or they'd at least take their sweet time doing it. Not so with VPI. Mike sent an email at 8am asking for my address so he could drop a washer in the mail. I love my Classic and I love VPI's service!
rockyboy

Showing 1 response by roscoeiii

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roscoeiii
1,155 posts
 
Agreed about VPI service. Bought a used HW-16 on eBay, and turned out the turntable motor was fried. VPI and Music Direct here in Chicago (the local authorized repair place) were both super helpful in getting me a new motor ASAP, and troubleshooting the problem I had to determine if a new motor was in fact needed. Super folks all around. VPI customers are lucky to have them.

p.s. Saw the VPI Traveller last weekend. Sweet looking table.
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