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VPI Customer Service

Recently ruined one of my self adhesive strips in my VPI stainless steel clamp. Called VPI on a tuesday and on friday received 5 strips in the mail. Its very refreshing to see a company still producing excellent customer service and the service was without charge. Want to extend my best to the crew at VPI for their excellent and expeditious work.
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Showing 4 responses by stringreen

stringreen's avatar
stringreen
6,368 posts
 
I second, (3rd, 4th, etc) the excellent service I get from VPI. I have found them very generous, knowledgeable, and willing to fix any problem that has revealed itself with my VPI turntable through the years.
stringreen's avatar
stringreen
6,368 posts
 
Yes....mine needs replacement too. I cut Gorilla tape the appropriate size and replaced the pieces myself. Generally it works fine, but on a very few records, my tape is a bit too thick and I have to kind of coax the ring on.
stringreen's avatar
stringreen
6,368 posts
 
Agiaccio....I would be surprised if you hear a difference. kindly post the results.
stringreen's avatar
stringreen
6,368 posts
 
VPI has absolutely top notch customer service...as does Ayre and Vandersteen. I bought these brands because of their customer service and the performance of their products. I have been very happy with both of these criteria from these companies.
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