I have gotten similar service from VPI, and from Sota and Oracle. That kind of service has made me a customer for life and I will always look to their products first before making a buying decision on a new turntable. I may stray sometimes, but I will always consider and recommend their products
VPI Customer Service
Recently ruined one of my self adhesive strips in my VPI stainless steel clamp. Called VPI on a tuesday and on friday received 5 strips in the mail. Its very refreshing to see a company still producing excellent customer service and the service was without charge. Want to extend my best to the crew at VPI for their excellent and expeditious work.