I used the on on their website, the one in my vr4 jr manual and the one in the manual specifically listed for help with speaker. three different numbers and email.
- 25 posts total
- 25 posts total
Hello all you music lovers,
This is Leif Swanson designer/co-owner of VSA. I'm not sure why we missed your call but it does happen from time to time. But I am surprised that both emails and phone calls were missed. Did you leave a message on the answering machine with your contact information? Did you get the answering machine? Was this just recent because I see this thread just started 2 days ago. We have been very busy finalizing our newest addition to our product line the ULTRA 7 that we Re showing at the Florida audio show. Also, with the amount of emails and phone calls it can take a day or two just to respond unfortunately. Let's make this easy....you can email myself or Damon direct at
Please let us know how we can help asap.
We will be away all next week for the show, but our shop will still be open and Matt, our production manager will be handling things while we are away
VSA will be here for many,many years to come so don't worry.
dpm2340 if you please try contacting us again so we can help. Also, if you would please, resend the emails you sent previously that you didn't get a response so we can try to see how it was missed. Thanks!
All the best
As a very satisfied VSA customer of many years. I was concerned about the title of this thread and called them today to find out whats up. I talked extensively to Damon. He was as pleasant and helpful as always and apologetic the the ball was dropped on a few calls. There was a combination of getting ready for shows, putting out a brand new flagship speaker the VR 7 Ultra and Covid running through the staff over the past month or so. They receive many calls a day and are happy to spend as much time and attention with someone deciding which of their older speakers tp buy on the used market as someone looking to purchase any of VSA terrific new speakers from the least expensive on up. That is time consuming but highly personalized and professional service. Here is an update posted today from Damon
I used to own the VR4 Gen II speakers. They were my box speaker baptism after initially owning Quad 63s for a few years. I went looking for dynamic speakers that could sound boxless like the Quads, but had the dynamics and palpability of a box speaker. The VR4s were the ticket. Astounding soundstaging and imaging and dynamics. I was a happy VR4 owner for many years.
I will try calling or emailing the supplied email addresses. Know this you can apologize to the forum but I called 8 or ten different times. Mostly around 6 or 7 eastern time. I emailed 5 or 6 different times. It can be brushed off however. So I'll try again. Then will post my results. Yes, I too owned the vr4 gen 2. One great speaker.
thanks for all the help.