As a very satisfied VSA customer of many years. I was concerned about the title of this thread and called them today to find out whats up. I talked extensively to Damon. He was as pleasant and helpful as always and apologetic the the ball was dropped on a few calls. There was a combination of getting ready for shows, putting out a brand new flagship speaker the VR 7 Ultra and Covid running through the staff over the past month or so. They receive many calls a day and are happy to spend as much time and attention with someone deciding which of their older speakers tp buy on the used market as someone looking to purchase any of VSA terrific new speakers from the least expensive on up. That is time consuming but highly personalized and professional service. Here is an update posted today from Damon