Vinyl manufacturers don't stand behind product?


I was wondering if anyone else experienced the same thing I did when I tried to return for exchange a new album and was told the retailer did not take back or stand behind vinyl records. I was told the manufacturers no longer take back defective records and this has been the case for about 10 years. As a result the retailer refused to take the album back for exchange of the same album. It's been quite a while since I've had to return an album but I purchased two that were defective this week(one had a number of pops and the other had the center label off center by about an inch- my needle slid right over it at the end of the side). These were both 180 gram audiophile(supposedly) pressings. This is the first time I've encountered any company not taking back defective product.
Thanks in advance for your responses.
mitchchavis

Showing 4 responses by 4yanx

Some guys here are always wise-achers when it comes to vinyl, huh? How about the majority of CD's you can buy that are not defective in any way but just sound like crap? :-)

I rarely get a defective LP, but the dealers around where I live will ALWAYS at least exchange for an identical copy or give a store credit. I found that two of five Classic Records Lp's had a BUNCH of surface noise. Dealer took them back before we agreed it best I stop BUYING them - and he agreed it was time he stopped CARRYING them.

There is even a store near me that will give full credit on defective USED LP's. Even LP's that are only a buck. Keeps me coming back.

Mitchdavis, I TOTALLY disagree with Liz on this one. While it may be easier said than done, if your dealer won't honor a defective LP, time to find another dealer. Tell this guy it has been ten years since the dealer you USED to patronize refused to stand behind his product. You're not lucky he carries vinyl, he's lucky you come in his store to buy it.
I just gotta say that a lot of this talk makes me DOUBLY appreciative of my dealer and his distributor, by extension. I am also wondering if this situation varies at least by geographic location or individual distributor. I went and bought several LP's yesterday and pointedly asked my guy his scoop. He said that it is about a break-even propostition for him to take a defective LP back, sometimes losing a buck or two. He does not hesitate at all for good customers becasue he wants to keep them as good customers. He went on the say that HIS distributor does an even credit exchange and DOES stand behind defectives, for which he can subsequently seek credit from all but a very few foreign manufacturers.

He went on to say that if a distributor would NOT stand behind product, within reason of course, he would not last long in the business because LP buyers would not stand for such practices. He did comment, however, that he knew things were different with some distributors "back east", but would not further elaborate. Seems this may, in part, be a "what the market will bear" issue.