I've owned three Wyred4Sound devices and their customer support is among the best I've encountered.
I am no expert but I believe that the first step in the communication is sometimes referred to as a handshake. Just because the DAC can send its identifier to the phones does not mean the phones are capable of the reverse. Many DACs require a 5volt output of the sending unit to be initially present which the phones may not be capable of supplying. I have encountered DACs that would not work with certain USB cables because the 5v power leg of those cables was purposely not present. This initial communication probably occurs from your laptop without any issues but is not occurring with the phones. I think you will need to run the DAC off your laptop and get an app to use on the phone to control or select the music the laptop is sending to the DAC.
+1 for drrsutliff comments.
Also, the user's manual indicates the Wired 4 Sound DAC 2
uses proprietary software drivers that are specific for Mac or Windows OS installations. Although there may be work-arounds, a stock software driver likely doesn't exist for an Android OS.
BTW, you may want to check to ensure you are using the latest W4S drivers for your PC installations, and not some Microsoft-assigned default, so that you are taking full advantage of the I2S features on this DAC.
Also, it seems there are some interesting hardware upgrade options available from the Mfr. for this unit.
As for controlling your music, playlists, etc. remotely from your phones, there are many good options. I am using JRiver installed on my PC, with the free app JRemote running on iPhone and IPad (but also has an Android version). JRiver will recognize and support the W4S drivers as it does for my Ayre Acoustics drivers.
I have had about 8 emails from EJ at W4S. TY Sfar and jjss, Like end ej said in the end that he wasn't sure. What drrsutliff said makes seance. Maybe i need a different usb cable. I bought a usb B to usb C cable off amazon and it still didnt work. The laptop was released in 2013 the note 9 released 2018 so i would think the phone more advanced than the DAC soo still what drrsutliff says about the cable makes the most sence to me. I have tried different cables including ones that came with the phones...
I probably responded incorrectly here but I didnt see where I could make a fresh post only a reply
Here is one of the cables I got but no it dont say on the go. I believe i have several short usb- C to usb A OTG cables but the DAC is usb-B sooo i guess im still looking for a cable but at least maybe once i find this unicorn USB-C male to UCB-B OTG cable. I thought the one below was but now i dont see it.
Please do not misunderstand my statement... I am not saying it is your cable! I was using that as an example of how the lack of the proper communication will cause a failure. I don’t think the phones are capable of the correct communication to the DAC either physically in the 5v carrier voltage or as stated above possibly just the software is not compatible.
Just because the cable fits...means nothing.
One side must say host. In other words these cables only work in one direction.