Beth is right, the return policy couldn’t be any more clearer.
“If you are not satisfied with your purchase, you may return the product for a refund of the purchase price, an in-house credit or exchange for another product within 15 days from the delivery date. A 20% restocking and handling fee will be charged to the purchaser on all of the above mentioned options. The 15 day in home audition period starts at the date of delivery - should client decide to return any product, the cost of shipping the unit to the client will be deducted from the refund. Freight, Financial Institution, Credit Card, PayPal, fees if any, will not be refunded.”
“If you are not satisfied with your purchase, you may return the product for a refund of the purchase price, an in-house credit or exchange for another product within 15 days from the delivery date. A 20% restocking and handling fee will be charged to the purchaser on all of the above mentioned options. The 15 day in home audition period starts at the date of delivery - should client decide to return any product, the cost of shipping the unit to the client will be deducted from the refund. Freight, Financial Institution, Credit Card, PayPal, fees if any, will not be refunded.”