I found this on an Audio company's website:
We at ( company name) refuse to initiate any shipments with UPS for our business or privately.
It is our experience that UPS employees are brutal, careless and negligent in their handling of packages,
and they are apparently not held accountable for their actions. Drivers have been unhelpful and unwilling
to even document damage found at the time of delivery.
Claims procedure at UPS is aggravating and time consuming, with conflicting, little or no information or cooperation given, and never in a timely manner. Their inspectors and adjusters seek only to find ways of relieving UPS of responsibility for their bad service.
Our research on the Internet has revealed huge numbers of complaints about UPS, so our experience would
appear to ordinary, not extra-ordinary.
Therefore, if a customer insists on UPS as a shipper, the customer will be responsible for arranging pick-up,
insurance and type of service. We will take NO responsibility, except to assure the shipper during the almost inevitable Claim process (also the responsibility of the customer) that the unit was in good condition and packed well before shipping.
We at ( company name) refuse to initiate any shipments with UPS for our business or privately.
It is our experience that UPS employees are brutal, careless and negligent in their handling of packages,
and they are apparently not held accountable for their actions. Drivers have been unhelpful and unwilling
to even document damage found at the time of delivery.
Claims procedure at UPS is aggravating and time consuming, with conflicting, little or no information or cooperation given, and never in a timely manner. Their inspectors and adjusters seek only to find ways of relieving UPS of responsibility for their bad service.
Our research on the Internet has revealed huge numbers of complaints about UPS, so our experience would
appear to ordinary, not extra-ordinary.
Therefore, if a customer insists on UPS as a shipper, the customer will be responsible for arranging pick-up,
insurance and type of service. We will take NO responsibility, except to assure the shipper during the almost inevitable Claim process (also the responsibility of the customer) that the unit was in good condition and packed well before shipping.