2. misc-audio
  3. 1052240678

UPS & Small Claims Court?

I received a package that was broken from UPS. The boxes were in good shape so of course UPS is refusing to pay for damages. Who should file the Small Claims Court papers, the sender or the receiver? What state should these be filed under? How successful is going through the court process? I just don't want to waste any more time or money with this. I'm already out $1,600.

Thanks in advance.

Rob
rkuryl

Showing 2 responses by audionutge2e5a

audionutge2e5a
9 posts
 
Lucky for us we take pictures of each unit prior to shipping. In this case we have internal pictures of the unit after it was put together. After we received it back we took several pictures of the damages.

Regards
Alan Maher
audionutge2e5a
9 posts
 
Hello all,

I'm the original shipper of this item. The unit was double boxed with additional foam padding between the 2 boxes. I received the unit back yesterday for inspection. The power conditioner is designed with a large 26 A Plitron medical grade transformer. After we opened the chassis we noticed the transformer was ripped from the center core resin. For those unfamilar with a transformer, the center resin core is where you install the bolt to secure the transformer to the chassis. The core remained attached to the bottom panel via the bolt, but the magnet was ripped completely free from the core. UPS supplied us with a standard letter that shows they did not inspect the damage once the unit was in their possession. The letter stated that the unit was packed in a single wall box that was unable to support the weight of the unit. Basically they blamed the damage on packing material. Neither the inner box or the outer box was damaged. It looks like from the damage that the unit was dropped upside down several times for the transformer to break free. I contacted Plitron to check on the test specs for mounting the unit. Once I get all my facts together I'm filing with the local small claims court.

Regards,
Alan Maher
More to discover