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UPS Shipping/Damage Claim policy experience

For your general information:

I made a claim to UPS regarding an item bought through A'gon. It arrived in what I call 4/10 condition; the shipper (a newbie) says he sent it in 8/10 condition.

I made a claim to UPS, preferring to believe the shipper that the item arrived damaged.

Apparently, in the eyes of UPS the machine still belongs to the shipper and will only pay him. Moreover, they refuse to have any scale for damage. If you send it to them as damaged, you better consider it totaled since you are unlikely to see it again.

In my case it would have been better to pay to have it repaired independently; it would have been more money out of my pocket, but I feel I would get a semblance of what I paid for. Now I may not get the item back and the shipper will end up with my money twice!!!

Hope this never happens to you, but beware of who you choose to ship with. For me, it's now always going to be the USPS.
mrfonda

Showing 1 response by s7horton

s7horton
1,077 posts
 
I shipped a pair of Martin Logan speakers through UPS in the original manufacturers packaging.

They punched a hole through one of the panels. They openly admitted that they damaged it, but claim that the packaging didn't meet their requirements, so they would accept no responsibility.

I now ship everything through Fedex.
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