UPS or should I Say Oooops


I had quite an experience in sending back a damaged amp which was sent to me via UPS back to the distributor via UPS. I went to the customer counter and even tho I added a 2nd box to the amp they would not take the amp w/o the orig box.

My question, has anyone here had a UPS damage claim paid when the item wasnt shipped in the orig manufact box?
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Showing 1 response by tiger

UPS pays all the time with or without 'manufacture' box. I purchase items on ebay on a regular basis. About 25% arrive damaged. This in spite of the fact I have shipper's put a "Electronic Equipment, Useless if Dropped" label on the box and I require the shipper to meed UPS standands. Generally, UPS takes anything, no questions asked. I have Fedex ground to be no better. UPS does pay the shipper the claim and I lose only my time. I'll check into the UPS packing service.