UPS or should I Say Oooops


I had quite an experience in sending back a damaged amp which was sent to me via UPS back to the distributor via UPS. I went to the customer counter and even tho I added a 2nd box to the amp they would not take the amp w/o the orig box.

My question, has anyone here had a UPS damage claim paid when the item wasnt shipped in the orig manufact box?
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Showing 3 responses by sedond

ericbee, ewe are mistaken - ups *will* make payment for damaged goods - even if they were poorly packed, or were damaged prior to shipment. i was the buyer in two such incidents, & ups paid both times, w/no hassles - once to a dishonest seller, the other time to an incompetent seller. w/the dishonest seller, i even told the ups claims person, when they came over to inspect the goods, that i thought it was damaged prior to packing. go figure...

ymmv, doug s.

ups is no better or worse than any other shipper. when stuff is properly packed, i've never had a problem. as i mentioned above, they *did* pay a claim, no questions asked, when the shipper *obviously* fraudulently packed damaged goods. in another case, they paid when the shipper improperly packed the goods. *both* were obvious to me; they still paid. *i* wouldn't have.

i'm sure there are yerks that work at ups, but don't fool yourself - they don't have a monopoly on 'em. yerks work for other shippers too. most damage i've seen is due to yerks' poor packaging

doug s.

c1ferrari, ya never know - mebbe nounion really never *has* met/seen an industrious, efficient union member. some people are like that. ;~)

but, ya know, *i* tink some union guys work hard, some are lazy - yust like everybody else! :>) i know i've seen both kinds, in both places. hey, mebbe someone should do double-blind abx testing to see which group is more industrious! ;~)

regards, doug s.