I feel your pain, but try to look on the bright side. They probably would have demolished the speakers had they actually shipped them to their destination.
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You think UPS sucks, Fed-Ex has turned to crap with their new "Rules" for shipping electronics. If it is not in the factory box, max. insurance is $100.00 If it is in the factory box, maybe, and only after the 3rd. degree, $500.00 max. insurance allowable. At least UPS will allow me to buy proper insurance.
How could they have charged you for the shipping when they did not
ship it? Sounds truly wrong to me and I would fight them on that one.
And at least fight them on the $4 fee for talking to a human being (why
do we charge each other to talk to each other????????!). They can't charge
you if there is not an online alternative. Otherwise, you're just screwed
any way you look at it.
For something this heavy I would have used a freight shipper.
Fatjer - UPS may allow you to buy the right insurance, but when they trash your goods it is doubtful that they will admit their responsibility and pay off. And if you buy your insurance at a UPS store, you aren't even the one insured, the store is, and if you packed the shipment yourself, you have no protection whatsoever, it's in their contract.
During the delay, people whose main job is to deny claims will further slow the process while they tell you that they are inspectors, lying boldly to you and then lying about what they found in court. The UPS sleaze factor is just too high to risk ones quality goods with. They aren't in bed with the devil they're behind you and you're bent over.
It wouldn't be so bad if they had charged me an overweight fee AND delivered them, but to charge extra and then return them is not right.
I did look through their 24 page legal disclaimer and the fee is in there and it says it is their option to deliver them or not. So they could have charged me extra and delivered them. In any case, any well run company would warm you when you claim a weight close to the limit so you know what you are up against.
I now have a freight company picking them up.
Apparently there are some shipping companies trying to move into the American market to offer some competition. UPS and FedEx are all over the world, but appear to be blocking any attempt to let foreign competition into America. But granted it would be tough to move into such an already established market with 2 big rivals. But more competition should have some sort of benefit.
And don't forget there are other alternatives to UPS and FedEx (and the USPS). Here in California we have Golden State Overnight. Other states/markets may have similar companies.
Still, it seems very wrong that UPS would charge you the shipping fee when they never actually shipped them. I can understand a small handling fee similar to a restocking fee, but to not refund any of your payment is robbery. Imagine ordering something at a restaurant and they tell you they are out of it but charge you anyway.