On June 30, I shipped a $5K+ amplifier via UPS-3Day, COD, to an Audiogon member in Denver. On July 13, delivery was confirmed via written confirmation from UPS and an email from the buyer. On July 19 the buyer's check was cashed by UPS although it was a cashier's check made payable to me. Following numerous email and phone calls, I received a UPS check on August 17...almost 8 weeks after the initial shipment. I have attempted on several occassions to gain a refund for the shipping charges of $89. UPS refuses to refund the shipping charges and simply replies via form letters that they apologize for the inconvenience. This is the 2nd time I have experienced difficulties with UPS. I should have learned the first time. In contrast, I have made and received many shipments via FedX which has always met my expectations. Ever try to track a package through UPS from the web site? Forget it. UPS is antiquated from a technological standpoint and from a customer standpoint. Go FedX!