Sounds more like some Peta executives wife is going to enjoy a nice warm winter.
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I'd have to agree with the description unbelieveably poor service. My incident certainly does'nt compare. I recently purchased a B&W HTM1. The shipper had Oops package and deliver it. Sure enough it was received damaged, tweeter dangling and majic marker covering up scratches in about ten different places. Makes me sick to think about the destruction of such a fine delicate instrument. Upon contacting Oops they demanded the item be repackaged and returned to their office for inspection. Sure enough this thing went half way across the U.S. and shows being received by a third party whom is neither myself of the shipper. Now they won't divulge any info to me demanding that I go through the shipper. Then they wonder why people go postal. I can't help but wonder if losing the item is their way of destroying the evidence to get out of making good on their mistake. Fortunately the seller is working wtih me to try an recover the amount it was insured for.
funny story- I'm in my mailroom at work sending back the guts of my klipsch sub to get repaired via UPS, and I ask the clerk for a marker to write "fragile" on the outside of the box. He says that I absolutely should not write fragile on the box. I ask why, and he says to one of his co-workers "jason, you used to work at UPS, what did you do to the packages that were marked fragile?" Jason says, "oh, we'd kick the hell out of those packages." So I'm thinking of my sub as a soccer ball, and ask why he would do that and he said "because our jobs were so miserable." So far I have not had any trouble with anything that I've mailed with either UPS or Fedx, but will never write fragile on the box again.
I'd think this was the reason Jason is no longer with UPS.
There are a-holes working for FedEx, DHL, UPS. Do you think they don't kick and throw packages around at DHL or FedEx?
Most of the operations are now automated in all major hubs at UPS facilities and the equipment used is really state of the art. The labels are scanned and packages are routed to an appropriate conveyer line according to their destination. There is minimum manual handling of packages. If you ever see how this is done at these locations, it is pretty amazing. Kicking packages will soon be a non-issue, since most Jasons will be working somewhere else because of automation of process.
I would think that if packages do get damaged, these would be the ones that traveled across the country by trucks. If you use air to ship for example from CA to NY, you decrease the chances of packages being damaged. Yes, it is more expensive, but well worth it.
There are plenty of carriers around for you to choose. Sooner or later, you will have problems with each one of them. All you need to do is insure the packages and know wich of the carriers is most responsive when it comes to paying up insurance claims. Insurance is only couple of dollars.
Do a search on audiogon for FEDEX, DHL or UPS. You will find similar posts on each one.
And besides, who cares about Mariah Carey's fuhr coat? Couldn't she write a check? No, she preffered to donate something she didn't even pay for. Now that's an effort!!!
Shows how much she cares for Mongolian refugees. And why did it have to be sent to Mongolia? Could have been auctioned here and the profits donated to one of the shelters here in US. Do you think there are no people here who need warm cloths for the winter?