Similar experience with FedEx. They destroyed a VPI TNT MKIV turntable, arm and cartridge in March. Filed the insurance claim, returned the buyer's money, communicated via phone, email finally resorted to writing the CEO. It's been 2 weeks since I emailed the CEO and founder and still no response. I'm left with no option other than legal. Having shipped over a hundred components via FedEx, i'm a card carrying FedEx account holder and believe they do a much better job than UPS, nevertheless, their customer service even with insured items is horrible.
UPS ??? Do they ever pay a claim???
I have been trying to collect from UPS for almost two months after they destroyed one of a pair of Quicksilver amps I bought off Audiogon. They dropped it and bent the chassis so bad I had to replace the chassis with a new one. I charged them 175.00 total for repairs and I can't get them to pay. They charged for insurance but they never want to pay. Think about this the next time you ship a nice piece of equipment and UPS wrecks it ...