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UPS ??? Do they ever pay a claim???

I have been trying to collect from UPS for almost two months after they destroyed one of a pair of Quicksilver amps I bought off Audiogon. They dropped it and bent the chassis so bad I had to replace the chassis with a new one. I charged them 175.00 total for repairs and I can't get them to pay. They charged for insurance but they never want to pay. Think about this the next time you ship a nice piece of equipment and UPS wrecks it ...
autospec

Showing 2 responses by bamafan

bamafan
74 posts
 
Karls, I am going by what UPS told me is required to get them to honor a claim. Am passing on what I was told by a senior person at UPS.
bamafan
74 posts
 
UPS is usually very strict about electronic equipment being packed in its original containers for the insurance to cover it. They also told me that if an item has been shipped more than 2 times already go ahead and get new packing materials as it loses efficiency by a rate of 50% each time it is shipped.

I have had one claim against UPS and it was paid within a week. Only took one phone call by me. Sounds like that is an exception to the rule
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