While the response you provided from Electra Glide certainly isn't the best I have seen from an audio component manufacturer, I don't think the problem is theirs to solve. Unless you bought the PC from a dealer who said it would work in your application, I think the person who needs to accept responsibility is you. Before I put down the money for a component manufactured in Norway and designed for 240V, I would make sure I could use it in the US.
UNBELEIVABLY BAD SERVICE - ELECTRAGLIDE
I have just bought an Electraglide Fatman 2000 Gold. It is standard terminated with a 20 amp US wallplug. As I live in Norway, we operate on 240 volt. I have tried to find a receptable with the same pin configuration as the US 20 amp receptable which handles 240V with no luck. So I turned to Scott Hall from Electraglide for help. First he suggested that I use a standard 20 amp 120V US wall receptable. I called a local electrician to have him install it. He wouldn`t do it because it was only rated 120V and he also told me that me home insurance will not cover damages if I used this receptable. I checked this out and it turned out to be correct. I turned to Scott Hall again, told him what my electrician had said and asked him if he knew any receptables which would do or if he could reterminate the cord. The answer I got from him was this:
"Just put the Damn 20 amp us receptacle in!!!!!!!!How much more blunt can I be do it yourself!!!!!!Scott"
This means I probably will not be able to use the Fatman cord I bought. I think companies selling products at this pricelevel which provides such lousy service not to deserve to be in business. Therefor I want to warn you about Electraglide and also encourage you to stay away from them as I will.
"Just put the Damn 20 amp us receptacle in!!!!!!!!How much more blunt can I be do it yourself!!!!!!Scott"
This means I probably will not be able to use the Fatman cord I bought. I think companies selling products at this pricelevel which provides such lousy service not to deserve to be in business. Therefor I want to warn you about Electraglide and also encourage you to stay away from them as I will.