Two defective pieces in a row - unreasonable to demand refund?


Ordered a McIntosh MA8900 from my dealer in December. First one had cosmetic damage out of the box so they swapped it out for a new one. The new one won't power on (just get the standby light). McIntosh said they would replace it again but I'm frankly done, just want my money back at this point. The dealer has a no refunds policy. Should I accept a 3rd new unit or insist on a refund?
lostark

Showing 3 responses by cleeds

The most likely problem is an improperly seated connector inside the unit. It’s very likely that your dealer can locate this and correct it for you. Of course that doesn’t really answer your question.

Do you have a relationship with this dealer? You might want to consider that as part of deciding what to do next.

But to answer your question: Yes, strictly speaking, I think you’re entitled to a refund. So far, you haven’t received what you paid for. That the dealer has a "no refund" policy doesn’t matter. He hasn’t delivered.
I'd give the dealer a chance to examine what might be wrong with the second unit. But I'd also be inclined to consider a third unit that - as @dweller sez - is checked first at the store.