It the problem with your cable provider? Garbage in, garbage out?
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Well # 1,I would sure have watched the same tv,and in B&W, at the store. (Bring your own software.) Everybody's eyes are different,but I would guess it might be poor QC at the factory. NTSC standard for B&W is 1000 kelvins lower; 5500 vs 6500. My sister has a newer 27in Sony and the colors and the convergience are all over the place;but she loves it. I'll have to take a look at its B&W performance.I don't do much b&w but I do remember renting this John Wayne movie on dvd, "Red River". The B&W was spectacular;on my calibrated 60in Pioneer Elete. Good B&W is a treat.
Search for an ISF calibration tech;on the web. Call or email; One of those guys will have your answer.
Perhaps the sets were exposed to some magnetic field during shipment or storage. You didn't mention but I assume you tried the degauss button. If there is no degauss button, you might get the store to send a tech with a degaussing device. Is there some way to remove the internal speakers without disassembling the whole set? Also, Sugarbrie's idea that it could be a signal problem sounds worth investigating. You might have a faulty cable box, too. Good luck.
Great suggestions above. We have some inexpensive TV's and B&W works great. So, it is not just a matter of cost.
The recommendations stated are the more likely scenario but on an off chance, have you tried moving the TV to another location in the house. Take your TV and VCR into another room and see if the problem still persists with your VCR tape. Maybe the physical location of the TV is an issue. This approach also lets you see what happens with absolutely no cable hookup so you might be able to see if that is the problem. Good luck.
Thanks for the response so far. I do want to reiterate for those who questioned the cable feed quality or set adjustments, that the problem is apparent on all sources, not just the cable, and exists over the whole range of control settings, including if the color is turned all the way down so color images are also rendered as B&W. The degaussing issue is interesting and I will have to research it, and I will try moving the set physically just in case. I still find it amazing, and hard to explain, why the same basic problem should show up on two different sets from two different makers. I should probably also have pointed out that both of these sets are flat-screens, something I haven't owned before. I like the look of the flat screen, I hope this isn't a price that has to be paid for going that way.
First, I would look into the degaussing thing, with the following added remark: if it got magnetized during shipping, perhaps you have a big magnet (subwoofer in the trunk?) or some electrical device in your car that causes trouble - try a different vehicle, maybe? Second, from my personal experience, I've seen two NIB sets that came already magnetized from the factory - a third brand, but also flatscreens. Either they're all very sensitive, or the QC is getting worse in those cheap-labor factories everybody seems to prefer nowadays.
Sorry to hear about your problem. I'm NOT a TV or video technician, but I do own a commercial video editing and media duplication company. And I've worked in the television industry since back in 1984. Sounds like you have some magnetic problems, as well as a problem with a colorburst signal that cannot be completely turned off. This is no doubt a factory setting problem that can easily be corrected if you take it to an authorized Sony service center. As someone who routinely has professional video equipment serviced, I would seriously recommend that you DO NOT take it back to Circuit City for service - but rather to an independent service company that does Sony warranty work.
--All sets automatically do degaussing each time the set is turned on. --Much like old brake drum shoes self adjusting; each time you back up.
Also the last thing I would do is lug around a brand new tv to have it analized. Go back to the store check out the same brand just turn the color all the way down;and see if they look like yours.
At this point, although the problem is still in evidence, unless I'm seeing things, it does seem to have somewhat ameliorated itself as I've used the set over the past few days, looking less pronounced than when it was just out of the box. Do TVs break-in? Doesn't seem unreasonable. I'll try to confirm your auto-deguass point George, but since the others mention professional deguassing, I would assume this procedure exists for a reason, and may give more complete results.
Update: After continued use (and a location change, although I don't think that really played a part), the TV is no longer showing colors on B&W images strongly enough to bother me at this point. Live and learn - I suppose the first TV may have done the same with additional use, but this set is better anyway. Wonder if it was 'break-in', or a deguassing undergone at each turn-on?
Now my question becomes, Anyone know of some decent-sounding, inexpensive, small self-powered and shielded speakers I should check out for use (in stereo) with the TV's external outputs? Thanks again for all your suggestions, everybody...
AR used to make something like this. Perhaps you could find an old pair of used Meridians. I suspect you might be better off with a used small Adcom, B&K(?), Nikko, etc. power amp with built in level controls and have a better selection of speakers to choose from. The Adcom SLC 505 (?) passive pre-amp when used in an approriate system can be a very fine value. Congratualtions on fixing your picture problems. Good luck with the audio end.