Turntable Options

Listen guys- hold the presses on the Dynavector. At least for a few days.

I have had two 10x5 cartridges within 4 months. A Dynavector 10x5 was placed on an Empire 398 I had restored. $1800 to restore the Empire incl. a new Rega arm. Brought it home and it sounded great. Four weeks later I did something I had never ever, ever done before, even with my $50 Soundesign all-in-one in 1974. I snagged part of my shirt on the cartridge's needle rendering it useless. 100% My fault.

I replaced the Dynavector with an Ortofon MC. Six weeks later the cartridge experienced a collapse. The Audio seller was very skeptical about me by this point, but after an hour's examination and a follow up Internet search it was discovered a few other folks had this same problem with the same cartridge under the same usage time.

While the Audio folks were initially skeptical, Ortofon was great. They stood behind their product 100% and said they would take care of any problem even before the hour-long examination by the Seller. But what did I do? Instead of putting on an Ortofon MC3 I figured what the heck and upgraded a bit to my now second Dynavector. So I had now spent $1300 on two 10x5's.

About 8 weeks later while listening to a Richard Thompson album the needle suddenly skipped a few times then skated across the vinyl. I ran over thinking it was dust accumulation but found none. I had just listened to the same album 12 hrs before and was surprised about what happened. I then put on a 180g remastered Michael Chapman album with my wife six feet away. The record skipped, sound was intermittent, the needle skated a bit. I went over and leaning down noticed the cartridge was way too close to the vinyl. The angle of the needle was being reduced as it was pushing up into the cartridge.

Immediately I took pics & sent them to the Audio seller. No way I was screwing around. It ended up the Seller came over to my house within two hours to check weight, settings, etc. Everything was fine, just as he had set them originally, but he conceded there appeared to be something wrong with the cartridge. However, he then hit me with the news that "Dynavector is not like Ortofon". Uh, what does that mean? It's means Dynavector in the US might be more apt to ascribe this problem to an "oops" error than to replace the cartridge. He couldn't be sure and told me to think positively.

I am waiting & thinking in a positive manner, but I will really be steamed if the cartridge is not replaced by Dynavector. I will not come out of pocket another $650, no way. Not when I've read online about the 10x5 having a tendency (problem?) to ride too low to the vinyl. If Dynavector stands behind its product I will be grateful and grant them deserved kudos. If they show integrity I would even consider kicking in another $350 for a 20x2. But if they instead ascribe it to "customer error" I can't see going through this again. I'll mothball the Empire in storage for my kids & stick an Ortofon Blue on a Denon Automatic I have in storage now before I invest another $650, or for that matter pay the Audio Seller to put on an Ortofon MC. (No offense at all meant to Ortofon!) 

Anyone looking at anything from Dynavector, the 10x5 or the 20 model, hold fast and stay tuned!

Here's denouement time. 

After examining my table, arm and Dynavector for 45 minutes, then 30 minutes on the phone with Dynavector's N.A. rep, my very conscientious audio guy told me the consensus is there is nothing wrong with my cartridge.

The conclusion is asserted as reasonable based upon the following:

1. Upon examination the skating, etc., problem did not reoccur;
2. The Dynavector has a "quirk" of riding very low;
3. It is likely the cueing mechanism on the Rega arm might have been "caught" so as to effect the weight/pressure improperly, causing the problem.

No question it sounds fine right now, so I'll try and keep the faith. But I still wish I had opted for an Ortofon. An MC 3 would not have sounded substantially different and I know from personal experience that Ortofon puts a very high value on customer service. My preference would have been after my spending $1300 Dynavector given me the benefit of the doubt, maybe testing me by proposing to replace the 10x5 with a 20x2- if I was willing to come out of pocket another $350+.

My sense is Dynavector just isn't willing to "eat" the $650 under any circumstances. This is understandable, but my own personal "quirk" is I don't think this is how business ought be done. A warranty needs to mean a warranty, and a customer in this price range deserves 100% satisfaction, as long as it can be established the customer is acting in good faith. 

Choose wisely.