Turntable issue

Hoping to draw from the collective knowledge of Audiogon... I bought a Pro-Ject RPM10 and before it shipped to me it was working fine. When I received it, the platter drags on the bottom. This turntable has a "magnetic lift" to reduce the weight of the platter on the bearings. This doesn't seem to work (demagnetized?). Anyone seen anything like this before and can it be fixed?

I've been trying to contact Sumiko in US, but can't get them to reply