Turntable issue


Hoping to draw from the collective knowledge of Audiogon... I bought a Pro-Ject RPM10 and before it shipped to me it was working fine. When I received it, the platter drags on the bottom. This turntable has a "magnetic lift" to reduce the weight of the platter on the bearings. This doesn't seem to work (demagnetized?). Anyone seen anything like this before and can it be fixed?

I've been trying to contact Sumiko in US, but can't get them to reply
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Showing 1 response by millercarbon

Was this thing shipped in all original factory packaging? Because this is exactly the kind of damage I would expect if someone put the table in a box with the platter still in place in the table. Which is the very last thing anyone should ever do. But hard to think of any other way this happened.

Platter is massive, shipping damaged the bearing and/or plinth, now you have a real problem. Or a return. Because there’s just about no other way a perfectly operating turntable went into a box and came out like this. You take em apart, box each piece individually, put it back together. If there was damage you would notice it immediately while putting it together. You don’t mention anything like that. So I’m thinking it was packaged wrong. So how was it shipped? And how do the bearing, platter, and plinth look?