I have been using Andy from Vintage Tube Services for years and never had an issue.
I agree that Kevin is a DICK !
My dealing with him were not good
He does not want to honor his warranty.
Andy at Vintage Tube Services , is the best
He prefers a phone call.vs email
Below if from his website
" 1. Personal Phone Conversation
Given the complexity and nature of this business, the very best method of contacting me is still via the phone. As I consult with you on the phone, I ask questions about your specific system and give you advice that may not otherwise be apparent or discussed via email. Additionally, my experience is that I get to the bottom of specifically assisting your needs more efficiently and effectively having a personal discussion. My ultimate priorities are the phone calls from my clients and fulfilling their orders. Please feel free to call me. I’d be happy to share my knowledge, experience, and expertise with you. My number is 616.454.3467 "
@grey9hound ...agree totally with you. Your post may get deleted here by those that don’t want to or can’t hear the truth. Anyways, well said. You know, sometimes the truth hurts like a ......
He doesn’t do emails as then there would be proof of what an idiot he is. Anytime I’ve talked to him, he seems to get flustered quite easily and then asks me if I’d be interested in his used items.
I've used Upscale Audio over the years with no problems. I generally order tubes via the UA website, so I do not have to deal with humans very often. No comments about Kevin. I haven't dealt with him very often over the years.
That said, my tube requirements are pretty plain vanilla. 6h30s for driver and audio tubes; 6550 WEs or Tung Sol 6550s for the power supply. It get's a little funky when I bought some KT 150s. The tubes did not bias match as close as ARC sourced tubes.
Has anyone bought KT 150s for an ARC amp from another vender that were pretty closely matched re bias? My recollection is that ARC sourced matched pairs of KT 150s were within a few mV of the 65mV target spec.
I've used Brendan at Tubeworld for a long time, but have done business with Brent Jesse, and he's good. I like the Tubemonger too- he gets some offbeat tubes - never used flying lead type converted to conventional pin and socket type. Andy I've heard of, and Jim is a new one for me, who I'll check out.
Haven't dealt with tubes for a few years but when I did I met Jim McShane. He doesn't take calls nor did Brent Jessee. Both are #1 as far as service. I think the reason Jim doesn't take calls is when I met him we could have talked for hours about tubes and audio. Never dealt with Andy but as you can see he is also highly recommended. Never dealt with Kevin either but Jim said he is a good friend and very knowledgeable.
I have dealt with Kevin face to face with no problem whatsoever, certainly not for the sensitive get your feelings hurt kind of guy, I guess thats why I appreciate kevin more than the average bear, I like to hear the straight forward truth, and kevin will let you know the truth, no sugar coating here, just honest to goodness man to man audio talk, BTW and if you are a loyal customer of his, Yes he does offer you the goodies from time to time
Mostly, I love these forums......however.
Are we in junior high again? When do perceived personality traits override a business decision? Kevin Deal may well be what some claim. Should we care? Does Upscale Audio provide competent product and service? I've found them to provide just that. I wasn't looking for a new friend in Kevin. I wanted great tubes.
I've no experience with Upscale warranty issues.
I spent 25 years working as a national medical contractor and oft enough the surgeon who is the biggest dick is also brilliant and the one you want to save your life. Go with that. Competency.
The other recommendations may well be spot on. Great! Personality and great service! Yahtzee! Personality is not a factor for me in this situation.