Tube Research Labs Latest Dude Preamp


For those members following a recently closed thread about my TRL wows, I have an update. The manufacturer has contacted me and offered to replace my first generation unit with their latest and greatest unit free of charge. I spoke with Paul today and we have agreed on a framework to get this done.

This is an extremely generous gesture as the new model is radically different and more expensive then the generation it’s replacing. We had an interesting conversation about the new units fully balanced design that Paul feels will be a much better fit for my particular needs.

I was not expecting anything like this. They really have stepped up in a big way. Keep you all posted on the situation and hope to have some specifics on the new architecture and features soon.
cdente

Showing 4 responses by knghifi

Well said Clio09. I have no dog in this fight or anything against TRL and the only reason I participated in this thread is not understanding the attack on a member for sharing his experience with a company.

Yes I agree Glory's apology is both very nice and CLASSY.
Cdente, glad everything worked out for all parties.

From my experiences (MANY MANY purchases) with Paul, he's one of the good guys in the business. Everything he builds are competitive with anything in the market regardless of price, HONEST, helpful ...

Happy Listening!
Cdente, Congrats!

03-25-11: Gallant_diva
As i said "please communicate with TRL and try to be a part of the solution than a problem" but amazingly some guys made personal attacks one me after I said that.
With due respect Gallant_diva, you gotta be kidding me. Sharing your experience with the world WORKS! If the company wants to stay in business ...
03-26-11: Sgr
Wow, now that is SOTA support and service. Congtratulations and good listening to all involved.
Sgr (System | Threads | Answers | This Thread)
SOTA ... not until after sharing your experience with the WORLD when every options are exhausted. LOL!