Troubles with Sound-Smith return communications?


Sent my B&O 4002 TT for minor repairs in late June to sound-smith. I expected some waiting getting to my TT, communicating with then has be a ZERO! I've written 4 emails and call Petter 6 times in the last two months. I haven't heard one word from them. Are these people reliable?Have any of you had repairs done by them and what has happens. Do you have any ideas for me to get a status response back from them?
128x128gerrym5

Showing 4 responses by slowlearner

I have reposnded to this gentleman - but he does not seem to answer my return calls. I will try again today.
His B&O 4002, which needed unusual obsolete parts, is all but done and has one remaining intermittent problem, which I am determiend to find and repair.

The gentleman above I think is correct in saying that my work is in high demand due to my one year full unit warranty when I am done. I think that no one else works at this level, and warranties at this level. I have serviced B&O for over 40 years, as well as most all other brands!

But the additional story is that due to the economy, I have had to fire half my staff. I have no secretarial support now, get over 200 calls and Emails a day. I work till after midnight many nights to try to answer phoine and Email questions (most often not even involving a repair or one of my products) to do what I can for folks.

Our 800 nunmber does work, our phone DOES work, and one can ring it.

I suggest to those that do not want thorough, one year warranteed repairs, that you go elsewhere. I am one person, I take pride in what I do, and I do my best to answer and communicate. But I am human - some things do get delayed due to unforseen damage - and I do my best to do those on my own time -WITHOUT CHARGE.

Peter Ledermann/President/Soundsmith
I just read that this gentleman said "minor repairs", NO SO.

This is a 4 year old table, and it needed everything (and more) that a B&O 4002 needs - which is sunbstantial.

Again, I see from the date of his note here that he is NOT getting MY return calls.

Peter Ledermann - Soundsmith
That should read - 40 year old table.

I got caught up in meetings today - bit I DID work on the table for a few more hours to try to catch the last intermittent speed problem. Will test it some more tomorrow. Please call me - our phone does respond to "9" to ring it, as we describe on our outgoping message. I will try to call you tomorrow as well =-

Peter Ledermann/Soundsmith
We had ice and snow storms AGAIN here today - no employees. More tomorrow. Anyone need an RA NUMBER??

We finaly set up an automated RA system for retipping on our website. You can register and get an RA number anytime. 24/7. And when we receive your cartridge, our system EMAILS you. Any updates, it also Emails you. When we are done, it Emails you. We invested in this as a resposne to those who would rather I take time to call everyone constantly instead of work on cartridges. The system seems to work well.

Train people?? You don't know me or my company if you can say that. I have spend 40 years doing that. Many left and went into business competition with me - which is fine. My intent was to train for audio - and more - not to dominate.

Cartrdige rebuilding - I have tried -it was very expensive replacing cartridges for customers out of pocket when a trainee destropyed it. You see, not many people can move in fractions of a thousandths of an inch, AND understand the physics of why they are doing what they are doing. It is not purely a physical skill that's required. That would be like saying that a neurosurgeon can train anyone quickly as long as they can master the physical skill of fine manipulation. It just aint that simple or easy.

peter ledermann/soundsmith