Troubles with Sound-Smith return communications?


Sent my B&O 4002 TT for minor repairs in late June to sound-smith. I expected some waiting getting to my TT, communicating with then has be a ZERO! I've written 4 emails and call Petter 6 times in the last two months. I haven't heard one word from them. Are these people reliable?Have any of you had repairs done by them and what has happens. Do you have any ideas for me to get a status response back from them?
128x128gerrym5

Showing 1 response by manitunc

I had two cartridges done last year. took about 4 months each. Had a few communication problems with email, but got sorted out. However, I have tried to get an RMA on two more cartridges for the past 3 months with no response to email, so I do understand the frustration. I'm not sure why Peter would blame the economy for having to lay off half his staff, when it seems he has more work than he can possibly do. I have a feeling that he is such a perfectionist that he spends way too much time on some projects than his rates allow. case in point is the B&O he references above. sounds like he has spent days on that table already, and is chasing an intermittent bug which we all know can drive you nuts and take a lot of time. I doubt he is charging by the hour to do this, as he would have spent way more time than the table is worth. His work is excellent. i just wish he could train others to do it and have a better turn around time. More importantly, who will do this work when Peter decides to hang it up. A craftsman should have an obligation to ensure his craft continues. Whether Peter has anyone in training is unknown, but it would seem there are plenty of skilled people out of work that could learn the craft.
I will keep trying to get an RMA number.